Support

Questions

Why is the phone camera chance higher than the naked eye chance?

A phone camera collects light for longer than your eyes can, so it picks up faint aurora that looks gray or invisible to you. It also catches aurora sitting low on the northern horizon (southern, in the southern hemisphere) from farther away. So the app shows two estimates: one for what you will see, one for what a photo can catch. Far from the auroral zone, the camera chance is usually the one to watch. Try a few seconds' exposure (Night mode), with the phone held still or on a stand.

Why do the chances sometimes look low when people are posting photos?

The chance is for your location and right now. It drops when it is not dark enough yet, when clouds cover your sky, or when the aurora is far from you. The one-line reason under the verdict says which. Every percentage is an estimate, so a low chance can still surprise you.

Why did I not get an alert?

An alert is sent only when all of these are true at your location:

• The chance (naked eye or camera, whichever you picked) reaches your minimum.
• It is dark enough.
• The sky is clear enough.
• It is not inside your quiet hours (if you chose “before midnight”).
• You have not had an alert in the last 3 hours, unless the chance rose by 20 points or more.

Also check:

• Notifications for the app are on in Settings, and no Focus mode is hiding them.
• Your Aurora Pro purchase is active (alerts need it).
• The Alerts screen says “Alerts healthy” and when it last checked. Our server checks every 10 minutes.
• Your home location is up to date, or your trip dates cover tonight.

Aurora seen far away, or in a gap between clouds, may not reach your threshold where you are.

Do I need to share my precise location?

No. Approximate location is enough. If you turn on alerts, the location is rounded to 0.1 degree (about 11 km) before it is stored. See the Privacy Policy.

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, then Aurora Forecast & Alerts Now, and tap Cancel Subscription. You can also get there from Settings in the app. Cancel at least 24 hours before the period ends to avoid the next charge. Aurora Pro stays on until the end of the period you paid for. Deleting the app does not cancel it.

How do I get a refund?

Apple handles all payments and refunds: reportaproblem.apple.com.

I reinstalled the app or got a new phone. How do I get Aurora Pro back?

Sign in with the same Apple Account, then tap Restore Purchases in the app's Settings or on the Pro screen. Turn alerts on again afterwards.

Where does the data come from?

Aurora data: NOAA Space Weather Prediction Center. Weather: Apple Weather. NOAA does not endorse this app.