Support

Questions

How many free replies do I get?

One: your first request is free. It shows the first suggestion in full; Woo Pro unlocks the other two and every style. A request that fails, or that finds no chat in your screenshots, does not use it.

Is Woo Pro unlimited?

It has fair-use limits: up to 400 uses a week on Weekly, 800 every 30 days on Monthly and 5,000 a year on Yearly. Each screenshot you send counts as one use, and so does each change of tone or length.

Where do my screenshots go?

Only after you allow it, and only when you ask for replies, they go through our server to OpenAI, the AI service that writes the replies. We do not keep them. You can turn this off in the Me tab.

Does the app work offline?

No. Writing replies needs an internet connection. Your reply history is on your phone and opens offline.

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, then Woo, and tap Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge. Woo Pro stays on until the end of the period you paid for. Deleting the app does not cancel it.

How do I get a refund?

Apple handles all payments and refunds: reportaproblem.apple.com.

I reinstalled the app or got a new phone. How do I get Woo Pro back?

Sign in with the same Apple Account, then tap Restore Purchases on the Woo Pro screen.